(This article is applicable to Cycle 2.5.0 and earlier versions)
Problem
Cycle may show a license ID in preferences but behaves as if there is no license or that its license
has expired. The symptoms may include Cycle spinning indefinitely on the opening (splash) screen or failing to execute Features without an error message.
Solution
The license ID must be released client side.
To release the license:
1. Close Cycle
2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder OR if running as LOCAL SYSTEM Navigate to C:\Windows\system32\config\systemprofile\AppData\Roaming\Cycle\config
Please note that the AppData folder is a hidden folder, to access it manually type it into your file explorer or configure your file explorer to show hidden files.
3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)
4. Reopen Cycle and enter your credentials when prompted
5. A new settings file will have been created with fresh license information from the server.
Comments
0 comments
Article is closed for comments.