Problem

Cycle may show a license ID in preferences but behaves as if there is no license or that its license

has expired.

Solution

The license ID must be released client side.

To release the license:

1. Close Cycle

2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder

Please note that the AppData folder is a hidden folder, to access it manually type it into your file explorer or configure your file explorer to show hidden files.

3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)

4. Reopen Cycle and enter your credentials when prompted

5. A new settings file will have been created with fresh license information from the server.

6. Verify Cycle is fully operational!

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How to reset an unresponsive Cycle license locally

Problem

Solution

1. Close Cycle

2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder

3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)

4. Reopen Cycle and enter your credentials when prompted

5. A new settings file will have been created with fresh license information from the server.

6. Verify Cycle is fully operational!

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Articles in this section

Problem

Solution

1. Close Cycle

2. Navigate to C:\Users\[YourUsername]\AppData\Roaming\Cycle\config folder

3. Rename cycle2settings.json file to cycle2settings.json-backup-currentdate( or something similar)

4. Reopen Cycle and enter your credentials when prompted

5. A new settings file will have been created with fresh license information from the server.

6. Verify Cycle is fully operational!

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